Return & Refund Policy

At marketvia, we want you to be happy with your wall art purchase. If your order does not meet your expectations, eligible products may be returned or exchanged within 30 days of the delivery date, provided all return requirements are satisfied.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The wall art must be unused and in its original condition.

  • All original packaging, accessories, and included materials must be returned with the product.

  • Valid proof of purchase, such as your order confirmation, must be provided.

  • The artwork must not have been modified, altered, or customized beyond the standard options available on its product page.

Before Returning Your Order

All returns require prior approval before the package is sent back.

To start a return request, contact us at contact@marketvia.shop.

Once your return has been approved, we will provide:

  • A prepaid return shipping label.

  • Instructions for safely preparing and packaging the artwork.

  • A Return Authorization Number (RA#) that must be clearly displayed on the return package.

Returns shipped without prior authorization may not be accepted or processed.

Damaged, Incorrect, or Incomplete Orders

Please contact us promptly if your wall art order arrives with an issue, including:

  • Damage to the artwork or its packaging.

  • Receiving the wrong product, size, or color.

  • Missing products, components, or other included items.

We will review the issue and determine the appropriate resolution.

Items That Cannot Be Returned

The following products are excluded from our return policy:

  • Customized or personalized wall art.

  • Final sale or clearance products.

  • Items that become damaged after delivery due to misuse or improper handling.

Exchanges

If you would like a different product, the original item must first go through the standard return process.

After completing the return process, you will need to place a new order for the replacement product. Any approved refund or store credit may be used toward the new purchase.

Refund Processing

Once your returned item reaches us, it will be inspected within approximately 3–5 business days.

After the return has been approved, the refund will be issued to your original payment method within 5–7 business days.

Please note that your bank or payment provider may require an additional 3–10 business days before the refunded amount becomes available in your account.

Contact Us

For questions or assistance regarding returns and refunds, please contact marketvia:

Email: contact@marketvia.shop
Phone: +1 802 793 6183
Address: 175 Curran Ave, Island Pond, VT 05846, USA